Get in touch.

We reply to every message within one business day, and most come back inside a few hours during US and India working hours. If your question is urgent — a live outage, a billing issue blocking your team, or a time-sensitive enterprise evaluation — say so in your message and our team will prioritize it. For anything that needs a live walkthrough rather than an email thread, booking a 30-minute demo is usually faster than going back and forth over email.

Tell us what you were trying to do, what happened instead, and roughly when it occurred. If you can include the candidate or job ID involved, a screenshot, and the browser you were using, our support engineers can usually reproduce and fix the issue without a second round of questions. Account-specific or urgent issues are routed directly to engineering rather than sitting in a general queue.

Yes. If you'd rather understand pricing, plan fit, or how JIA handles a specific hiring workflow before you sign up, message us here or book a demo directly. There's no obligation — the $2.99 trial is self-serve and you can also just start it and ask questions along the way if you prefer to explore hands-on first.

Enterprise plans include a dedicated account manager and priority support, plus onboarding help for multi-college campus drives, ATS integrations, and custom branding setup. If you're evaluating JIA for a large TA team or a staffing agency running parallel pipelines, mention that in your message and we'll loop in the right person.